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Best for Discreet Hearing Aids
Eargo is ranked as the best for discreet hearing aids, thanks to the company’s in-canal design. Eargo offers four models of hearing aids, all of which fit inside the ear canal, making these devices a great option for consumers who want a lightweight, high-performance hearing aid that’s easy to conceal.
This guide looks at the pros and cons of Eargo hearing aids, as well as the costs, warranty and return policy. It also provides an in-depth look at each Eargo hearing aid model and a summary of what Eargo users are saying about their devices.
Eargo's Pros and Cons
Pros
- Discreet: Eargo’s in-canal design makes these hearing aids very easy to conceal.
- 45-Day Trial: Consumers can return their Eargo hearing aids within 45 days of purchase for a full refund.
- One- and Two-Year Warranties: The Max, Neo HiFi and Eargo 5 models come with a one-year warranty, while the Eargo 6 is backed by a two-year warranty.
- Built-In Batteries: Eargo hearing aids are equipped with rechargeable batteries, so there’s no ongoing cost for disposables.
- Eargo App: The Neo HiFi, Eargo 5 and Eargo 6 are compatible with Eargo’s app, which allows users to fine-tune their audio profiles and chat with Eargo hearing care experts.
- Video Instructions: Eargo’s online videos clearly demonstrate how to use and maintain Eargo hearing aids.
- Monthly Payment Plans: Qualified Eargo customers can opt to pay for their hearing aids on a monthly basis.
Cons
- Small Size: The size of Eargo hearing aids may make these devices difficult to insert and remove for those who have difficulty grasping small objects.
- No Volume Dial: Unlike most hearing aids, Eargo hearing aids don’t have a volume dial.
- Limited To Users With Mild-to-Moderate Hearing Loss: Eargo hearing aids aren’t recommended for those living with severe hearing loss.
- Only Sold in Pairs: Consumers can’t purchase a single Eargo hearing aid.
Eargo's Pricing, Warranties and Return Policy
Eargo’s hearing aids range in price from $1,450 to $2,950 per pair, and the company offers periodic discounts and time-limited sales. The Eargo Max, Neo HiFi and the Eargo 5 are backed by a one-year warranty, while the Eargo 6 is warrantied for two years.
Customers who aren’t fully satisfied with their purchase can return their Eargo hearing aids within 45 days of receipt for a full refund. Once this 45 day period expires, no returns are accepted.
Eargo customers who need repairs to their hearing aids beyond their warranty period can pay $295 to have their device repaired or replaced with either a new or refurbished unit, and the same policy applies to Eargo chargers, power cords and USB plugs. Eargo replacement devices, including refurbished units, are covered with a one-year repair warranty.
| Model | List Price | Monthly Payments | Warranty |
| Eargo Max | $1,450 | From $67 | 1 year |
| Eargo Neo HiFi | $1,950 | From $90 | 1 year |
| Eargo 5 | $2,450 | From $78 | 1 year |
| Eargo 6 | $2,950 | From $94 | 2 years |
How Eargo's Hearing Aids Work
Eargo Max
The Max is Eargo’s most affordable hearing aid. As with all Eargo devices, it’s an in-canal device powered with a built-in rechargeable battery, and it includes a charging case, micro USB cable and wall outlet. The Max is also the only hearing aid from Eargo that’s not compatible with Eargo’s app.
Features:
- Lightweight (1.2 grams)
- Latex-free
- Four preset audio profiles
- Easy to use and maintain
- Up to 17dB gain reduction to minimize unwanted noises
- Optimized for use by individuals with mild to moderate hearing loss
- Includes charging case and USB-C charging cable
- No recurring battery costs
Eargo Neo HiFi
The Neo HiFi is designed to provide an even clearer hearing experience by offering advanced noise reduction and feedback cancellation. Every Neo HiFi is also backed by a one-year warranty.
Features:
- Four-layer Flexi Tetrapalm replaceable silicone tips optimize airflow and are comfortable to wear for extended periods
- Designed to deliver exceptional performance in challenging environments, such as outdoors and in crowds
- Access to Eargo’s team of hearing specialists via the Eargo app
- Four preset audio profiles that can be fine-tuned to optimize settings
- Advanced noise reduction minimizes feedback and unwanted sounds
Eargo 5
The Eargo 5 comes equipped with Sound Match, which enables remote hearing screenings and tunings. This allows wearers’ devices to be custom-adjusted without visiting a hearing specialist.
Features:
- Access to Eargo’s team of hearing specialists via the Eargo app
- Custom hearing preferences, personal settings, noise reduction adjustment and sound matching using Eargo app
- Lithium-ion rechargeable battery provides up to 16 hours of use once fully charged
- Petals come in two sizes to help wearers find the best fit
- Easy snap-off petal design encourages easy replacement and maintenance
Eargo 6
Eargo 6 is the company’s latest device with several updates that make it easier for wearers to seamlessly adjust to different sound environments. A network of 40+ hearing professionals also provides telecare support to make sure that all wearers have the best experience possible.
Features:
- Sound Adjust feature automatically optimizes soundscapes and reduces unwanted background noise as wearers move between different environments
- Eargo’s first water resistant device
- Option to use open or closed petals for different hearing experiences
- Portable charging case provides on-the-go recharging power for up to 3 days
- Two year warranty includes unlimited repairs and one-time loss or damage coverage
What Customers Are Saying
Eargo users report that Eargo hearing aids are comfortable to wear and very easy to conceal, which appeals to individuals who may be uncomfortable using hearing aids that others can see. Multiple reviewers said that Eargo’s customer service and post-sale support are exceptional, as are Eargo’s instructional videos.
Some Eargo users mentioned that they wish there was a volume dial on the hearing aid, although they recognize that the lack of volume dial is due to the small size of the devices.
Some complaints have been filed against Eargo with the Better Business Bureau, most of which involve issues with warranty claims. One unhappy customer reports that when they returned a defective Eargo hearing aid within the 45-day return period, they weren’t granted a 45-day return on the replacement device.
Who Should Consider Eargo's Hearing Aids
Eargo hearing aids are designed for consumers with mild to moderate hearing loss who are seeking a discrete, high-performance hearing solution. All four Eargo models are in-canal hearing aids, which makes them easy to conceal, even for bald individuals and those with short hair.
Consumers Who Want Discreet Hearing Aids
Unlike behind-the-ear hearing aids that can be difficult to conceal, Eargo devices are in-canal hearing aids. This means that the entire hearing aid, including the earmold, battery, microphone and sound processor, sits inside the wearer’s ear canal.
The only portion of the device that extends beyond the ear canal is a thin, transparent removal wire, and it’s very difficult to see, making these devices ideal for individuals who want a discreet hearing aid.