Call now for a FREE Consultation with a Family Advisor about Assisted Living in your area!
Free assisted living consultation

One Call Alert: Plans, Features & Pricing

One Call Alert is an established medical alert monitoring company with over 20 years of experience. Along with its sister brand, American Medical ID, One Call Alert provides more than 100,000 customers with in-home and mobile emergency response solutions. They have an A+ rating with the Better Business Bureau and it’s accessible 24/7, and calls are handled through one of two UL certified call monitoring centers located in the United States.

One Call Alert systems work using the AT&T nationwide mobile phone network, so customers don’t need to have a home phone or internet to use the service. All of the wearable help buttons are either waterproof or water-resistant, making them safe for use in wet environments, such as the shower.

Customers don’t need to purchase their medical alert equipment, and there are no activation fees or long-term service contracts. One Call Alert customers can choose from one of three monitoring plans, including a month-to-month option. Prices are guaranteed to never rise as long as a subscriber stays with One Call Alert, and automatic fall detection is offered on all of the systems as an add-on option.

In this guide you’ll find in-depth information on One Call Alert help buttons, services, features and pricing to help you decide if a One Call Alert system is right for you or your loved one.

One Call Alert Features

One Call Alert monitoring plans are designed to be affordable and easy to use, so there are very few add-on features available. Automatic fall detection, an option that automatically activates a call to the monitoring center when a subscriber suffers a sudden fall, is offered on all plans for an extra $10 per month. Aside from that, the only other add-on is a small charge for month-to-month subscribers who want coverage for another adult in the same residence. The extra-person fee is waived on the annual and quarterly service plans.

One Call Alert Medical Alert Systems

In-Home Wireless

The In-Home Wireless system includes a base unit equipped with a speakerphone and a large, red help button that’s paired with the subscribers’ choice of either a wrist or pendant button. Users can activate their help button within a 600-foot range of the base unit, and the battery in the device never needs replacing or recharging.

Mobile On-The-Go

This all-in-one medical alert device combines a cellular-connected speakerphone with a help button to provide coverage nationwide through the AT&T mobile network. The rechargeable battery is rated for up to 36 hours on standby, however, One Call Alert recommends charging the device nightly on the included wireless charging cradle.

Complete Protection

One Call Alert’s Complete Protection medical alert system combines the In-Home Wireless hardware with a Mobile On-The-Go device to provide users with access to the emergency-monitoring center at all times.

One Call Alert Plans for Seniors

One Call Alert has three monitoring plans starting at $19.95 per month for the In-Home Wireless system, making this one of the most affordable medical alert systems on the market today. The Mobile On-The-Go system starts at $32.95 per month, while the Complete Protection system, which includes an in-home and mobile help button, starts at $36.95 per month.

Customers can choose between monthly, quarterly and annual billing, and there are no activation fees, contracts or cancellation penalties. In order to get the lowest possible monthly price subscribers need to opt for annual billing, which is anywhere from $5 to $15 less per month than a month-to-month plan.

Fall detection is an add-on option available on all plans and devices and costs $10 per month.

In-Home Wireless Complete Protection Mobile On-The-Go

Monthly Cost (billed monthly)




Annual Cost (billed once per year)





Cellular (AT&T)

Cellular (AT&T)

Cellular (AT&T)

Range (from base station)




Automatic Fall Detection

Optional (+$10/month)

Optional (+$10/month)

Optional (+$10/month)

Device Type

Base unit + wireless help pendant or wrist button

Base unit + wireless help pendant or wrist button + mobile two-way voice pendant

Mobile two-way voice pendant


Non-rechargeable battery rated for five+ years; replacement automatically sent when battery is low

Up to 24 hours of battery backup in base unit

Non-rechargeable battery rated for five+ years in at-home help button; replacement automatically sent when battery is low

Up to 24 hours of battery backup in base unit

Mobile device battery lasts up to 36 hours; company recommends recharging daily

Mobile device battery lasts up to 36 hours; company recommends recharging daily





Who Should Use One Call Alert Systems?

One Call Alert medical alert systems are geared towards older adults and those living with medical issues who want to remain independent while staying safe.

Seniors Who Want Added Peace of Mind at Home

Seniors concerned with what might happen if they experience a medical emergency while at home can benefit from the added security that comes with wearing a wireless medical alert device, such as the One Call Alert In-Home Wireless help button. This system includes either a pendant or watch-style call button, and it’s safe for use in the shower.

Active Seniors

The Complete Protection and Mobile On-The-Go systems include a wireless medical alert pendant equipped with a speakerphone, which means subscribers can speak with the call monitoring center anywhere there’s AT&T cellular service. These systems are ideal for seniors who are active in the community and enjoy traveling.

Caregivers and Loved Ones

Medical alert systems can help address concerns that caregivers and loved ones often have over seniors who live alone. Knowing that your elderly parent, client or family member can activate a wearable device whenever they need help can go a long way towards reducing the stress and worries that many caregivers deal with on a daily basis.

Pros and Cons of One Call Alert

While One Call Alert offers competitive pricing, consumer-friendly policies and a variety of medical alert systems, this company may not offer the best solution for everyone who needs a personal emergency response system. If you’re considering signing up for One Call Alert, be sure to review the pros and cons first.

One Call Alert Pros:

  • Choice of help pendant or wrist button for in-home medical alert systems
  • Company has an A+ rating with the Better Business Bureau
  • Monitoring costs are competitive
  • Fall detection available on all three systems
  • Month-to-month payment option
  • Two U.S. call centers
  • Mobile device includes wireless charging cradle
  • No charge for false alarms
  • Subscribers can request that their emergency contacts be notified before 9-1-1 is called when the help button is pressed
  • Multiple users can be linked to the in-home system for a small charge, and the extra user fee is waived on annual and quarterly plans
  • No activation or cancellation fees
  • System can be moved anywhere in the United States
  • Lifetime price guarantee means monitoring costs never increase for current customers

One Call Alert Cons:

  • No GPS location tracking
  • Limited selection of help buttons
  • Fall-detection feature costs an additional $10 per month
  • The month-to-month price is much higher than the per-month fee with an annual plan
  • Coverage not available for those who live outside the AT&T cellular service area
  • No medical alert smart watch or caregiver app

When searching for the best medical alert system for yourself or a loved one, take the time to review all of the options, consider which features are important and which ones aren’t required. Remember, the right personal emergency call system can make all the difference when it comes to getting help following a fall, medical event or other urgent situation.