ResponseLINK: Features, Systems & Pricing

ResponseLINK is a privately held medical alert company that was founded in 1997 and focuses on monitored personal emergency response systems. Calls for help are handled by EMT-certified operators in a U.S. monitoring center, and the company has three medical alert systems to choose from.

ResponseLINK has in-home systems that connect with an existing landline, and because ResponseLINK uses a toll-free number, subscribers won’t have to worry about extra charges on their phone bill. The company also has a mobile help button that works on the Verizon wireless network, and the cellular service is included in the monitoring costs.

In this guide, you’ll find in-depth information on ResponseLINK devices, monitoring services, and features. We’ve also included a chart outlining the differences between ResponseLINK’s three medical alert systems, and a list of the pros and cons to consider before deciding if ResponseLINK is right for you or your loved ones.

Best Features of ResponseLINK

ResponseLINK devices are geared towards seniors who want a simple, low-maintenance help button system. There are no add-on features, optional devices, or extra services available, however, automatic fall detection is offered with the in-home system.

The in-home help buttons have an impressive battery life of two-to-three years, and the company automatically checks the batteries and sends out a replacement help button when needed. The Mobile Medical Alert device has a user-rechargeable battery that lasts up to 30 days on standby, which is significantly longer than the battery life on similar mobile help buttons.

Subscribers can choose to have the ResponseLINK operator contact a friend, neighbor or caregiver when the help button is activated before 9-1-1 is called, which may make seniors feel more comfortable activating their medical alert device.

ResponseLINK also has a feature to ensure calls for help always go through to the call center. If a subscriber activates a landline-connected ResponseLINK device while the phone is in use, the ResponseLINK system seizes the telephone line, ensuring the subscriber can contact the call center whenever they need assistance.

ResponseLINK Medical Alert Plans for Seniors

ResponseLINK medical alert monitoring plans start at $19.95 per month for the In-Home system, however, in order to get this price subscribers need to prepay for 12 months of service.

The In-Home system with automatic fall detection costs $30.95 per month on a $371.40 annual plan, while the Mobile Medical Alert system costs $36.95 per month on a $443.40 annual plan.

Note: There is no month-to-month payment option; subscribers choose between a quarterly, semiannual, or annual plan. Current subscribers who refer friends and family to ResponseLINK earn a free month of monitoring when their referral signs up for ResponseLINK service. 

ResponseLINK In-Home Medical Alert System

The In-Home Medical Alert System is a basic monitored personal emergency response service that connects to an existing landline phone. It includes a lightweight, waterproof pendant-style wearable device paired with a base unit that is equipped with a speakerphone, microphone, and help button. The wireless help button works up to 600 feet from the base station, and the non-rechargeable pendant button battery is rated to last between three and five years.

ResponseLINK Fall Detection Medical Alert System

The Fall Detection medical alert system adds an automatic fall-detection pendant to the In-Home system. It also works within 600 feet of the base unit, and if the subscriber suffers from a fall while wearing the pendant, a call is automatically placed to the ResponseLINK medical alert monitoring center.

ResponseLINK Mobile Medical Alert System

The Mobile Medical Alert System from ResponseLINK is a wireless, all-in-one device that works on the Verizon cellular network to provide nationwide coverage with geo-location technology, allowing the call center to pinpoint the exact location of the subscriber. This device can be worn as a pendant, on a belt clip or carried in a purse, and it includes a two-way speakerphone, help button and wireless charging cradle.

Who Should Use ResponseLINK Medical Alert Systems?

ResponseLINK medical alert systems could be the right solution for seniors who want to remain independent at home but are worried about what might happen if they fall or suffer from a medical emergency. This is especially true for the in-home system with fall detection, as it includes a feature that automatically activates the help button if the sensors in the device detect a fall.

Seniors Who Want a Mobile Medical Alert Device

Seniors who are looking for a low-maintenance mobile personal emergency response system may want to consider ResponseLINK’s mobile medical alert system, as it has one of the longest-lasting batteries on the market today. This device includes a two-way speakerphone, so users can speak with ResponseLINK operators through the help button, while the GPS location feature lets first responders pinpoint the exact location of a caller.

Pros and Cons of ResponseLINK

While ResponseLINK offers reliable, low-maintenance medical alert systems backed by qualified medical alert monitoring service, these systems may not be the best option for yourself or your loved ones. Before signing up for ResponseLINK, take a look at the pros and cons of this company.

ResponseLINK Pros:

• Company has an A+ rating with the Better Business Bureau
• Monthly costs start at $19.95, which is competitive with other major medical alert companies
• Calls are handled through one of two U.S.-based monitoring centers
• Subscribers can customize who is contacted in an emergency through the Circle of Care feature
• Automatic fall detection is available
• No long-term service contracts; customers can cancel at any time without penalty
• Up to 600′ range (line of sight) from the in-home base unit to help button, which covers most 2,500 square foot homes
• The battery in the Kelsi mobile medical alarm lasts up to two months on a single charge
• ResponseLINK remotely monitors the battery in the in-home medical alert pendants and automatically sends a replacement pendant when the battery is low
• Wearable help buttons are waterproof, making them safe to wear in the bath or shower
• Existing customers can earn one free month of monitoring by referring friends and family to ResponseLINK

ResponseLINK Cons:

• No medical smartwatch option
• Fall detection is not available on the ResponseLINK mobile medical alert device
• No month-to-month payment option
• No wall-mounted help buttons offered

With dozens of medical alert systems available, finding the one that best fits your needs and budget can be a real challenge. Think about where the system will be used and what features make sense for your situation. Remember, the right medical alert system can provide peace of mind and make all the difference in an emergency.