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Bay Alarm Medical: Plans Features & Pricing

COVID-19 Update: Medical Alerts are considered essential devices during the COVID crisis, so monitoring and customer service centers are still open and ready to help. To learn more about how these and other essential products can keep older adults safe and connected during this crisis, take a look at our list of 10 essential products.

Bay Alarm Medical consistently ranks as one of the most reliable and user-friendly medical alert companies in the United States. It offers a variety of devices and systems geared not only to seniors but to new drivers, people with disabilities, employees who work alone and those who want added protection while on the road.

As with all other medical alert companies, Bay Alarm monitoring services are priced per month and include 24/7 access to an emergency call center. When users activate the help button on their wearable pendant, wrist device or in-car medical alert unit, they are automatically connected with a Bay Alarm emergency operator who will evaluate the caller and dispatch help as needed.

Bay Alarm has landline and cellular-based systems with options such as GPS locating and fall detection. What makes Bay Alarm Medical stand out is their newly released On The Road medical alert device, the world’s first help button designed specifically for in-vehicle use. This innovative device includes GPS locating and automatic crash detection technology, which alerts the call center if a subscriber is involved in a car crash. The system is also equipped with a user-activated help button, and the package includes access to a mobile phone app that gives users the ability to monitor the location of the vehicle, establish a geofence and track driver behavior.

Bay Alarm Features

In addition to providing subscribers with an immediate voice connection to an emergency call center, Bay Alarm Medical offers automatic fall detection with some of its devices. This feature works with sensors in the medical alert system that detect when a wearer falls and automatically alerts the call center. GPS locating is also available on systems that use a cellular connection, and there’s a caregiver app that lets authorized loved ones monitor the activity level and location of a subscriber.

Bay Alarm Medical Alert Plans

Bay Alarm has four medical alert systems ranging in price from $19.95 to $69.95 per month, and each comes with a 30-day risk-free trial period. As with most other medical alert providers, Bay Alarm Medical offers systems that connect to either an existing landline or through a cellular network, with the in-home systems being the most affordable option.

Every new subscriber is provided with a free Vial of Life package they can use to document their medical information so it’s available in emergency situations. A number of optional accessories are available including extra wearable and wall-mounted help buttons, a PIN-protected lock box and bella charms to personalize the medical alert pendants.

In-Home Medical Alert Mobile 4G LTE GPS Help Button In-Car Medical Alert

Monthly Cost




Device Type

Wearable help button, base unit and wireless wall help buttons (optional)

4G LTE water-resistant help button with two-way communication

12V plug-in car unit, optional in-home base unit, 4G LTE help button and at-home help button


Landline or cellular (+$10)

Cellular (AT&T)

Cellular (AT&T)

Fall Detection



+$10/month with premium package that includes 4G LTE help button

Battery Life

Up to 5 years on standard help buttons

Up to 2 years on fall detection pendant

Up to 32-hour battery backup on base unit


In-car unit is powered through 12V outlet

Optional Accessories

Bella lanyard button charms

PIN-protected lock box

Additional wall-mounted help buttons

PIN-protected lock box

PIN-protected lock box

In-Home Medical Alert

Device Information

The In-Home Medical Alert system includes a base unit equipped with a speaker and microphone and either a wrist-worn or pendant personal help button with a range of 800′-1000′. The base station operates on household power and includes a built-in backup battery rated for 32 hours. The standard wearable help buttons have a non-rechargeable battery rated for 5 years, while the fall detection button battery is rated for up to 2 years.


Starting at $19.95 per month, the landline-based In-Home Medical Alert system is the lowest-price plan offered by Bay Alarm Medical. For an extra $10 per month, subscribers can upgrade to a cellular-connected system, and the optional fall detection lanyard button is also $10 per month.

For $24.95 per month users can add two wireless wall-mounted help buttons, while four wireless wall buttons are included in the $29.95 per month package. One additional person living in the same household can be added to the system for free; however, the extra user needs to purchase their own pendant.

4G LTE GPS Help Button

Device Information

The 4G LTE GPS help button is a wearable medical alert device equipped with GPS location technology and connected to 4G LTE cellular service to provide protection anywhere there’s AT&T cellular service. The water-resistant help button is equipped with a speaker and microphone to enable two-way conversations with the Bay Alarm call center, and automatic fall detection is available.


4G LTE GPS plans start at $39.95 per month for one cellular-connected help button, while a mobile help button with automatic fall detection, GPS locating and caregiver tracking through the Bay Alarm Medical app costs $49.95 per month. Subscribers can add an in-home base unit and pendant for $10 more for a total monthly cost of $59.95.

In-Car Medical Alert

Device Information

Bay Alarm Medical’s In-Car medical alert device is an innovative, portable plug-in unit that provides GPS location and automatic crash detection with a traditional help button. It plugs into the 12V outlet in any vehicle and includes a speaker and microphone, a USB charging port, an impact sensor, GPS and a help button. If a crash occurs with the device installed, a call will automatically be placed to the emergency response center.

The device is paired with a mobile app that works with Android and iOS devices and allows users to monitor the vehicle location, real-time speed data and trip history. Users can also program location-based boundary alerts, and the Bay Medical call center will provide first responders with location and user information in the event of a crash.


Monthly monitoring for the In-Car medical alert device starts at $29.95 for mobile-only service, and subscribers can add an in-home base unit and neck-worn pendant for an additional $10 per month. There’s also a $69.95 per month package that includes the in-car unit, an in-home base unit and pendant, a 4G LTE wearable help button and a PIN-protected lock box.

Who Should Use Bay Alarm Medical Alert Systems?

While most medical alert systems are targeted toward seniors and people living with disabilities, Bay Alarm Medical also markets their services to anyone who wants the added protection of a mobile help button. Most notably, Bay Alarm Medical is the only company in the world to offer a GPS-enabled portable in-car medical alert system for drivers of all ages.

Seniors Who Want to Remain Independent at Home

Bay Alarm’s in-home medical alert systems are geared towards seniors who want basic protection while at home. These entry-level systems include either a wrist-worn button or a pendant along with a base unit equipped with a large red help button, a microphone and speaker. Up to 4 wireless help buttons can be included with this system to add protection in high-risk areas such as bathrooms, the kitchen and bedrooms.

Seniors Who Are Active

Seniors who enjoy visiting with friends, running errands and staying active can enjoy the peace of mind that comes with knowing help is always close at hand with a 4G LTE medical alert system from Bay Alarm Medical. These devices use the AT&T cellular network to connect subscribers with the Bay Alarm emergency response center and are available with automatic fall detection and a caregiver tracking app.

Drivers Who Want Extra Protection on the Road

Bay Alarm Medical’s in-car medical alert device can provide drivers of all ages and abilities with additional protection while on the road. These devices include GPS tracking and automatic crash detection that alerts the emergency call center if the subscriber is involved in an accident. The in-car system may be a good option for new drivers, seniors and anyone else who would benefit from having GPS location tracking and an emergency response service that can be used in any vehicle.

Pros and Cons of Bay Alarm Medical Devices

While Bay Alarm Medical consistently ranks as one of the most reliable medical alert services in the United States, it’s important to consider the pros and cons of the company and its devices before deciding if Bay Alarm is the right choice for you and your loved ones.

Pros of Bay Alarm Medical:

  • Established U.S. company based in California
  • Ranks high for consumer satisfaction
  • No activation or up-front device fees
  • A second user in the same home can be added at no charge
  • Bay Alarm has two 24/7, CSAA five-diamond certified U.S. call centers located in Ogden, Utah and Rexburg, Idaho, to ensure continuity of coverage should one station go offline
  • Subscribers can opt to have family members, neighbors and/or caregivers contacted before first responders are dispatched when a help button is activated
  • Bay Alarm Medical has the world’s only portable, in-car medical alert system with automatic crash detection
  • Packages include choice of neck pendant or wrist button
  • Time-limited offers may be available
  • Free Vial of Life kit included with every new subscription
  • Additional discounts on monitoring fees are available for members of some service organizations such as AARP, USAA and AMAC
  • No contract needed — subscribers can cancel at any time and a prorated refund less shipping costs will be provided
  • Cellular services through AT&T
  • Price-lock guarantee ensures monthly monitoring rates will never increase for current subscribers

Cons of Bay Alarm Medical:

  • Monthly costs can be difficult to understand
  • Seniors may have difficulty using the mobile app
  • Additional shipping costs are charged on entry-level systems
  • Devices must be returned at the subscriber’s cost when cancelling services

Bay Alarm Medical offers a distinct advantage for users who want to take advantage of their innovative in-car emergency response system, as this is the only company that currently has this device available. Overall, Bay Alarm Medical may be a great choice for users who need a medical alert system that lets them have complete control over their medical alert plan and features.

With dozens of medical alert companies offering a wide range of products and services, finding the ideal solution can be challenging. It’s important to take the time to carefully review all the options, research the pros and cons of each system and consider which features make the most sense for your particular needs. The right medical alert system not only provides peace of mind, it can be an invaluable, life-saving tool.